Thank you for choosing RRINS SOULCRYSTAL’s consecrated crystal bracelets. We highly value your shopping experience and are committed to providing you with high-quality products and services. Due to the unique nature of our consecrated crystals, which establish a spiritual connection with their owner, our refund and return policy is as follows:

1. Return Policy
1. Conditions for Returns
• We only accept return requests for products with quality issues (e.g., damaged items or incorrect products).
• The product must be returned in its original packaging, unused, undamaged, and unaltered.
2. Non-Returnable Situations
• Non-quality-related issues (e.g., personal reasons, change of mind, or color preference);
• Products that have been consecrated and have formed a spiritual bond with the owner;
• Damage or stains caused by improper use or storage;
• Promotional or customized items.

2. Refund Policy
1. Conditions for Refunds
• If a return is necessary due to a product quality issue, we will process your refund after receiving and inspecting the returned product.
• Refunds will be issued back to your original payment method, and the time it takes to reflect in your account depends on your payment platform.
2. Non-Refundable Situations
• Products explicitly stated as non-returnable;
• Return requests for non-quality-related issues.

3. Return Process
1. Please contact our customer service team to explain your reason for return and provide relevant evidence (e.g., photos of the product):
• Email: uanglinzz@gmail.com
2. Upon confirming that your request meets the return conditions, we will provide you with the return address and detailed return instructions.
3. For returns due to quality issues, we will cover the shipping costs. For all other reasons, we do not accept returns or cover shipping fees.

4. Important Notes
1. All return requests must be submitted within 7 days of receiving the product. Late requests will not be accepted.
2. Returned products must remain in their original packaging, including any gift boxes, manuals, or accessories.
3. If you have any questions about our return or refund policy, please contact our customer service team. We are here to assist you.

RRINS SOULCRYSTAL thanks you for your understanding and support. We believe that every consecrated crystal bracelet will become a unique source of strength and companionship in your life.